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Zendesk vs Intercom: Which Is Right For Your Business in 2023?

Zendesk vs Intercom Explicit Comparison

intercom vs. zendesk

Intercom’s dashboards may not be as aesthetically pleasing as Zendesk’s, but they still allow users to navigate their tools with few distractions. Zendesk has more pricing options, and its most affordable plan is likely cheaper than Intercom’s, although without intercom vs. zendesk exact Intercom numbers, it is not easy to truly know the cost. For those of you who have been waiting for the big showdown between these two customer support heavyweights, we are glad to present the ultimate Zendesk vs Intercom comparison article.

intercom vs. zendesk

This Intercom competitor can respond to customers across various social platforms and connect them to the appropriate agent for the job. Ada also allows its consumers to leverage their services over mobile SMS, WhatsApp, Facebook Messenger, Apple Business Chat, and more platforms. Furthermore, there are over 100 languages available within the platform, so language barriers will never be a problem with this customer messaging software. Massive enterprises like Meta, Square, Zoom, and other global industry leaders trust Ada to automate their interactions. Ada’s services have helped improve the customer satisfaction rate of their clients. They provide advanced AI solutions to help companies manage complex internal issues more efficiently than other industry leaders.

Does Intercom have ticketing?

We have numerous customers that do this and benefit greatly from our out-of-the-box integration with Intercom. With over 100,000 customers across all industries and regions, Zendesk knows what it takes to interact with customers while retaining and growing relationships. Compare Zendesk versus Intercom to determine who will be the best partner for your business at every phase of the customer journey. Even after just two years in the market, the company has become one of the fastest-growing SaaS companies of all time.

  • One of the most significant downsides of Intercom is its customer support.
  • This can be a bummer for many as they can always stumble upon an issue.
  • On the contrary, Intercom is far less predictable when it comes to pricing and can cost hundreds/thousands of dollars per month.
  • This makes it a great choice for businesses that want to provide their customers with a more personal experience.
  • Drift is leading companies through the customer solution-driven revolution by using conversations to unlock and expand their compound annual rate.

If compared to Intercom’s chatbot, Zendesk offers a relatively latest platform that makes support automation possible. So far, the chatbot can transfer chats to agents or resolve less complex queries in seconds. That means all you have to do is add the code to your website and enable it right away.


Their help desk is a single inbox to handle customer requests, where your customer support agents can leave private notes for each other and automatically assign requests to the right people. But it’s designed so well that you really enjoy staying in their inbox and communicating with customers. Powered by Explore, Zendesk’s reporting capabilities are pretty impressive. Right out of the gate, you’ve got dozens of pre-set report options on everything from satisfaction ratings and time in status to abandoned calls and Answer Bot resolutions. You can even save custom dashboards for a more tailored reporting experience.

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Zendesk pricing is divided between a customer support product called “Zendesk for support”, and a fully-fledged CRM called “Zendesk for sales”. Both Zendesk and Intercom have knowledge bases to help customers get the most out of their platforms. Depending on your needs, you can set up Intercom on your website or mobile app and add your automations. Setting up Intercom help centers is also very easy and intuitive, with no previous knowledge required.